Aalst verhuur
Jo Van Den Neste
Want to rent a machine with everything on it? You can with Aalst verhuur, the sole proprietorship that Jo Van Den Neste took over 8 years ago and expanded into a solid SME. Jo is committed to being available 24/7 for rental or machine advice. When a machine has to be rented, it is usually urgent. Also in the event of damage, he wants to help his customers out quickly. A good machinery breakdown insurer is not merely a contractual obligation of the lease contract with the bank for Aalst rental. It is also commercially a must.
‘Michiel from Induver called us at the right time’, says Patricia, who provides administrative support to her husband’s rental company.
‘We had lost confidence in our former broker. What we immediately appreciated with Induver was the down-to-earth approach. Not big talk, but a correct and clear analysis of our file. They drew our attention to the risks for which we were not covered, without talking to us about unnecessary insurance. Induver is solidly rooted in reality and collaborates with SMEs.’
(‘We have now also transferred our private insurance policies to Induver. This has enabled us to save several hundred euros annually. That is, of course, a nice bonus.’)
Patricia also appreciates the clear communication. ‘The files are closely monitored. I receive a point-by-point list of what I still have to deliver to Induver, and what I can expect from them. The contact is efficient, to the point, and always friendly.
In practice, we quickly discovered that Induver really extends itself in terms of services. When we wanted to adjust our general terms and conditions for the new insurance last year, they assisted us (with the legal aspects).’
Patricia is pleased that the entire insurance dossier has been finalized. ‘The certainty of having a broker you can rely on is reassuring. We always find a solution in the event of a claim. We are thus sure that we will not have to let our customers down. Being able to guarantee 24/7 customer service is important to us.’